County Cargo – Frequently Asked Questions
What items are prohibited from shipping?
Prohibited items include hazardous materials, flammable liquids, explosives, illegal substances, and live animals. Please check our detailed guidelines for a complete list.
How do I track my package?
Once your package is dispatched, you will receive a tracking number via email. You can use this number on our website's tracking page to monitor its journey in real-time.
What are your shipping rates?
Our shipping rates vary based on the destination, package weight, and dimensions. You can get a quote by contacting our customer service personal.
Can I Send Food Produce with County Cargo?
Yes, County Cargo accepts non-perishable food items. Ensure all food products are safely and securely packaged. Fresh or frozen food is not accepted without prior approval. Always check import requirements for your destination country.
Do You Only Ship Goods from the UK?
Yes. County Cargo operates exclusively from the United Kingdom to destinations worldwide.
Do You Re-Pack My Cargo?
For boxed items, ensure cargo is properly packed. County Cargo can repack unboxed items for an additional fee.
Can I Ship Furniture with County Cargo?
Yes. County Cargo accepts flat-packed furniture and boxed electrical items, provided they are properly packaged for transport.
What Shipping Methods Are Available?
County Cargo offers Air Freight (fast delivery) and Sea Freight (affordable, slower delivery).
How Long Will Shipping Take?
Air Freight takes approximately 7–10 working days. Sea Freight takes approximately 5–6 weeks. Transit times may vary due to customs and destination processing.
What Are the Weight and Size Limits for Cargo?
Air Freight: Minimum 10 kg to Lagos, 25 kg to other Nigerian destinations. Sea Freight: Minimum 50 kg for all Nigerian destinations.
Can I Get a Quote Before Shipping?
Yes. Air freight quotes are available online instantly. Sea freight quotes are provided based on cargo size, weight, and destination.
Will I Pay Customs Duty When Shipping to Nigeria?
Yes. Customs duties may apply depending on the type of goods. Personal effects and gifts are generally included in our quotes. High-value or commercial cargo may require extra documentation or fees.
Are There Additional Charges?
Additional charges may include clearance fees, delivery fees within Nigeria, and destination handling fees, determined by local authorities.
Are Packages Checked in the UK?
Yes. All packages are subject to security screening, including X-ray scans. Unauthorized items may be removed or destroyed.
Can I Use My Own Boxes?
Yes. Boxes must be strong and secure. County Cargo also provides packaging materials upon request.
Can I Send Excess Luggage?
Yes. Excess luggage can be shipped under the unboxed items category.
Do I Need to Be Present on Collection Day?
No, but someone must be present to hand over the package to our driver. Missing the collection may result in additional fees.
What Should I Do if My Cargo Is Damaged or Missing?
Check your shipment carefully before signing. Once accepted, County Cargo’s liability is limited. Report any damage or missing items immediately.
Can I Ship Dangerous or Hazardous Goods?
Yes, but only with correct documentation and safety data sheets (MSDS). Contact our team for guidance.
Can I Send Vehicle Parts by Air Freight?
Yes. Parts must be clean, drip-free, and not classified as dangerous goods. Some components may require an MSDS.
What If I Am Shipping as a Business?
Commercial shipments follow different rules than personal shipments. Contact our team for custom business quotes.
Can I Send Phones, Laptops & Gadgets?
Yes. but must provide prove of purchase Electronics including phones, laptops, tablets, and consoles are accepted.
Which Ports in Nigeria Do You Ship To?
Primary sea freight destination is Tin Can Island Port, Apapa, Lagos, with service to many other Nigerian cities.