County Cargo – Info Page

For the purposes of these Terms and Conditions:

1.1 “County Cargo”, “we”, “our” or “us” means County Cargo, its parent company, subsidiaries, affiliates, directors, employees, contractors, agents and authorised representatives.

1.2 “Customer”, “Shipper”, “Sender”, “You” or “Your” means any individual or business that delivers goods to County Cargo, requests collection or shipment, books a shipment through any County Cargo platform or has any legal or beneficial interest in the goods.

1.3 “Shipment” means one or more packages accepted by County Cargo under a single shipment reference, invoice, airway bill or booking.

1.4 “Goods” includes parcels, cartons, pallets, documents, freight, cargo and any other item accepted by County Cargo.

1.5 “Warehouse” includes any County Cargo warehouse, office, storage facility or any third-party warehouse used by County Cargo.

1.6 “Charges” include shipping fees, handling fees, customs charges, duties, taxes, storage fees, administration charges, legal costs, recovery costs and all other amounts payable by the Customer.

2.1 By delivering goods to County Cargo, requesting collection, booking a shipment, using the County Cargo website, mobile application or customer portal, or otherwise instructing County Cargo to provide services, you confirm that you have read, understood and accepted these Terms and Conditions.

2.2 These Terms constitute the entire agreement between the Customer and County Cargo unless otherwise agreed in writing by a Director of County Cargo.

2.3 County Cargo reserves the right to amend these Terms and Conditions at any time. The version published on the Company’s website at the date of booking shall apply.

2.4 No employee, representative or agent has authority to vary these Terms unless such variation is made in writing and signed by a Director of County Cargo.

The Customer warrants and agrees that:

• all information supplied is true and accurate;
• all goods are legally owned by the Customer or the Customer has authority to ship them;
• all customs declarations are complete and accurate;
• all goods are properly packed for international transportation;
• fragile items are clearly declared before acceptance;
• electrical goods have been tested and are in good working order before shipment;
• all prohibited or restricted items have been disclosed;
• all shipping charges will be paid when due.

The Customer accepts full responsibility for any loss, damage, delay, customs penalties or additional costs resulting from inaccurate information or failure to comply with these obligations.

4.1 All invoices issued by County Cargo become immediately due unless otherwise agreed in writing.

4.2 County Cargo reserves the right to refuse shipment, refuse delivery or withhold release of any goods until every outstanding balance has been paid in full.

4.3 Interest may be charged on overdue accounts at the maximum rate permitted by law.

4.4 The Customer shall reimburse County Cargo for all reasonable costs incurred in recovering overdue amounts, including:

• solicitor’s fees;
• debt collection agency fees;
• court fees;
• enforcement costs;
• tracing fees;
• administrative expenses;
• interest.

Until every outstanding amount has been paid in full, County Cargo shall have a continuing contractual lien over every shipment belonging to the Customer.

County Cargo may retain possession of any goods until payment has been received.

The Customer agrees that County Cargo may exercise this right even where the outstanding debt relates to a different shipment.

Where goods remain in any County Cargo warehouse after notification of arrival:

• storage charges begin immediately after any applicable free storage period;
• storage charges continue daily until collection;
• storage charges continue even where legal proceedings are ongoing;
• storage charges form part of the outstanding debt recoverable by County Cargo.

Failure to collect goods does not suspend storage charges.

7.1 All goods remain subject to County Cargo’s contractual lien until every outstanding charge has been paid in full.

7.2 Where any shipment remains unpaid or uncollected for more than 30 days after the Customer has been notified that the shipment is ready for collection or delivery, County Cargo reserves the right, subject to applicable law, to:

• continue charging daily storage fees;
• refuse collection or delivery;
• transfer the goods to another storage facility;
• appoint debt recovery agents;
• commence legal proceedings;
• dispose of, auction or otherwise realise the goods to recover outstanding charges.

7.3 Any proceeds received from the disposal or sale of goods shall first be applied towards:

• shipping charges;
• storage fees;
• customs charges;
• handling charges;
• legal fees;
• debt recovery costs;
• administrative costs;
• any other outstanding sums due to County Cargo.

7.4 Where the proceeds of sale are insufficient to satisfy the outstanding debt, the Customer shall remain liable for the balance.

7.5 County Cargo accepts no responsibility for any reduction in value, deterioration or depreciation of goods during storage.

8.1 Where payment is overdue, County Cargo may recover all outstanding amounts through any lawful means available.

8.2 The Customer agrees to indemnify County Cargo against all costs incurred in recovering any outstanding debt, including but not limited to:

• solicitor’s fees;
• barristers’ fees;
• court fees;
• enforcement fees;
• debt collection charges;
• tracing agent fees;
• administrative costs;
• interest;
• enforcement officer fees;
• overseas recovery costs.

8.3 These costs shall become immediately payable by the Customer upon demand.

9.1 County Cargo acts solely as a freight forwarder and customs agent where authorised.

9.2 County Cargo shall not be liable for any delay, seizure, inspection, detention, confiscation, destruction or additional charges imposed by:

• Customs Authorities;
• Border Force;
• HM Revenue & Customs;
• Nigeria Customs Service;
• airport authorities;
• port authorities;
• airlines;
• shipping lines;
• security agencies;
• police;
• government departments.

9.3 Any customs duties, taxes, penalties, fines, storage charges or inspection fees remain entirely the responsibility of the Customer.

10.1 County Cargo does not automatically insure any shipment.

10.2 Customers are strongly advised to obtain adequate transit insurance before shipping valuable goods.

10.3 Where a Customer elects not to obtain insurance, all risks associated with loss, theft, misplacement, damage or deterioration shall remain solely with the Customer.

10.4 County Cargo shall not be responsible for uninsured losses except where liability cannot legally be excluded.

County Cargo reserves the right, without prior notice, to:

• open any package;
• inspect contents;
• photograph goods;
• verify descriptions;
• verify weights and dimensions;
• refuse shipment;
• report suspicious goods to law enforcement.

Inspection does not create any duty upon County Cargo to discover defects or prohibited items.

County Cargo reserves the absolute right to refuse any shipment.

Without limitation, prohibited items include:

• firearms;
• ammunition;
• explosives;
• narcotics;
• counterfeit goods;
• hazardous chemicals;
• dangerous goods;
• illegal wildlife products;
• stolen goods;
• cash;
• precious metals;
• negotiable instruments;
• prohibited batteries;
• any goods prohibited by the laws of the country of origin, transit or destination.

If prohibited goods are discovered, County Cargo may:

• refuse shipment;
• surrender the goods to authorities;
• destroy the goods where legally authorised;
• recover all associated costs from the Customer.

To the fullest extent permitted by law, County Cargo shall not be liable for:

• delays;
• missed deadlines;
• customs delays;
• airline delays;
• shipping line delays;
• warehouse congestion;
• acts of government;
• theft;
• misplacement;
• deterioration;
• weather;
• strikes;
• civil unrest;
• cyber incidents;
• force majeure;
• supplier delays;
• courier delays.

County Cargo shall also not be liable for:

• loss of profits;
• business interruption;
• loss of contracts;
• loss of goodwill;
• consequential loss;
• indirect loss;
• emotional distress;
• sentimental value.

Where liability cannot legally be excluded, County Cargo’s liability shall be limited to the lower of:

• the actual shipping charges paid for the shipment; or
• the maximum amount required by applicable mandatory law.

The weight recorded by County Cargo at its warehouse shall be deemed accurate and final unless the Customer provides clear documentary evidence demonstrating a material error.

County Cargo reserves the right to reweigh any shipment and amend charges accordingly.

Estimated delivery dates are estimates only.

County Cargo does not guarantee delivery by any particular date or time.

Time shall not be of the essence in relation to the transportation of any shipment.

16.1 No claim shall be considered unless every outstanding invoice has first been paid.

16.2 Any claim must be submitted in writing within 7 days of delivery.

16.3 Claims submitted outside this period shall be deemed waived.

16.4 County Cargo may require photographs, invoices, proof of value and inspection of the original packaging before considering any claim.

16.5 County Cargo’s decision following investigation shall be final unless otherwise determined by a court of competent jurisdiction.

County Cargo shall not be liable for any failure or delay caused by events beyond its reasonable control, including but not limited to:

• acts of God;
• flood;
• fire;
• pandemic;
• epidemic;
• war;
• terrorism;
• riots;
• strikes;
• industrial action;
• airline disruption;
• shipping line disruption;
• customs action;
• government restrictions;
• port congestion;
• fuel shortages;
• cyber attacks;
• power failures.

The Customer accepts these Terms and Conditions by:

• booking online;
• using the County Cargo App;
• using the Customer Portal;
• sending goods to any County Cargo address;
• requesting collection;
• paying an invoice;
• authorising another person to act on their behalf.

No physical signature shall be required for these Terms to become legally binding.

These Terms and Conditions shall be governed by the laws applicable in the jurisdiction in which the relevant County Cargo contracting entity provides the service. Where permitted by law, the parties submit to the exclusive jurisdiction of the competent courts of that jurisdiction.

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms and Conditions constitute the entire agreement between County Cargo and the Customer and supersede all previous agreements, understandings, representations and communications relating to the services provided by County Cargo.

22.1 The Customer agrees to indemnify, defend and hold harmless County Cargo, its directors, officers, employees, agents, contractors and affiliates from and against all claims, losses, liabilities, damages, penalties, fines, legal proceedings, judgments, costs and expenses arising directly or indirectly from:

• any breach of these Terms and Conditions;
• inaccurate or false declarations;
• prohibited or restricted goods;
• infringement of intellectual property rights;
• breach of customs or import/export regulations;
• negligent or unlawful acts or omissions of the Customer;
• claims made by the sender, consignee or any third party relating to the shipment.

22.2 This indemnity survives completion of the shipment and termination of the agreement.

23.1 County Cargo reserves the right to suspend any shipment where payment is suspected to be fraudulent.

23.2 Where a Customer initiates a chargeback or payment reversal without lawful justification, County Cargo may immediately:

• suspend the Customer’s account;
• retain possession of any goods;
• recover all outstanding charges;
• recover all chargeback fees imposed by the payment provider;
• commence legal proceedings.

23.3 The Customer shall remain liable for all shipping charges, storage charges and recovery costs notwithstanding any chargeback or payment dispute.

24.1 Where a shipment cannot be delivered because of an incorrect address, refusal by the recipient, customs refusal or any other reason outside County Cargo’s control, the shipment may be:

• returned to the sender;
• held in storage;
• redirected;
• disposed of where permitted by law.

24.2 All additional transport, storage, customs and administrative costs shall be payable by the Customer before release of the shipment.

25.1 The Customer is solely responsible for ensuring that goods are adequately packaged for international transportation.

25.2 County Cargo accepts no responsibility for damage resulting from inadequate, defective or unsuitable packaging.

25.3 Where County Cargo provides additional wrapping or repackaging, this is done solely as a convenience and does not constitute a guarantee against damage.

26.1 Goods may be stored with other customers’ shipments in shared warehouse facilities.

26.2 County Cargo does not guarantee temperature-controlled, humidity-controlled or specialist storage unless expressly agreed in writing.

26.3 The Customer accepts all risks associated with ordinary warehouse storage where specialist storage has not been requested and paid for.

27.1 County Cargo may use CCTV, body cameras, warehouse cameras, barcode scans, electronic signatures, photographs and digital records for operational, security and evidential purposes.

27.2 Such electronic records shall constitute prima facie evidence of receipt, handling, storage and delivery of the shipment unless proven otherwise.

27.3 County Cargo is not obliged to photograph every shipment and the absence of photographs shall not give rise to any presumption of negligence.

28.1 County Cargo may communicate with Customers by:

• email;
• SMS;
• WhatsApp;
• telephone;
• mobile application notifications;
• customer portal notifications;
• any other contact details provided by the Customer.

28.2 Notices shall be deemed received when sent to the last contact details supplied by the Customer.

28.3 It is the Customer’s responsibility to ensure that their contact details remain accurate and up to date.

29.1 County Cargo may appoint airlines, shipping lines, courier companies, warehouse operators and other subcontractors to perform all or part of the services.

29.2 County Cargo shall not be liable for delays, acts, omissions or defaults of third-party carriers except where liability cannot legally be excluded.

30.1 Customers shipping jewellery, watches, artwork, antiques, collectibles, luxury goods or other high-value items must declare the value before shipment.

30.2 Failure to declare the value and arrange suitable insurance shall be entirely at the Customer’s risk.

30.3 County Cargo reserves the right to refuse shipment of any high-value item.

County Cargo reserves the absolute right to refuse to accept, transport, store or deliver any shipment where it reasonably believes that:

• the shipment breaches any law;
• the shipment presents a safety risk;
• the Customer has outstanding debts;
• fraudulent activity is suspected;
• inaccurate information has been provided;
• shipment may expose County Cargo to legal or financial risk.

County Cargo shall not be liable for any losses arising from exercising this right.

County Cargo may suspend or permanently terminate any customer account without prior notice where the Customer:

• commits fraud;
• repeatedly fails to make payment;
• abuses staff;
• breaches these Terms and Conditions;
• uses County Cargo’s services unlawfully.

Termination does not affect County Cargo’s right to recover outstanding debts.

All logos, trademarks, software, mobile applications, documents, photographs, website content and branding remain the exclusive property of County Cargo.

No Customer may reproduce or use County Cargo’s intellectual property without prior written consent.

County Cargo may collect, store and process personal information for the purpose of providing shipping services, complying with legal obligations, preventing fraud and improving customer service.

Information may be shared with customs authorities, regulators, law enforcement agencies and authorised service providers where required by law or necessary for the performance of the services.

County Cargo reserves the right to amend, suspend or discontinue any shipping route, pricing structure, warehouse location, service or operational procedure without prior notice where reasonably necessary.

Failure by County Cargo to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision or any other right.

Clauses relating to payment, indemnity, storage charges, legal costs, debt recovery, limitation of liability, privacy and governing law shall survive completion of the shipment and termination of the agreement.

By delivering goods to County Cargo, booking a shipment, creating an account, using the County Cargo website or mobile application, paying an invoice or authorising County Cargo to handle any shipment, the Customer acknowledges that they have read, understood and agreed to be bound by these Terms and Conditions.

By creating a County Cargo account, using our website or mobile application, requesting our services or authorising us to handle your shipments, you confirm that:

• you have read and understood this Agreement;
• you agree to comply with this Agreement;
• you have accepted our Terms & Conditions and Privacy Policy.

If you do not agree, you must not use County Cargo’s services.

You confirm that:

• you are at least 18 years of age or have the legal authority to enter into this Agreement;
• all information provided during registration is accurate and complete;
• you will promptly update your account information if it changes.

You are responsible for maintaining the confidentiality of your login details.

You agree to:

• keep your password secure;
• notify County Cargo immediately of any unauthorised use of your account;
• accept responsibility for all activities carried out using your account.

County Cargo is not responsible for losses resulting from your failure to protect your account credentials.

You agree that you will not:

• use County Cargo’s services for unlawful purposes;
• provide false or misleading information;
• upload malicious software or harmful code;
• attempt to gain unauthorised access to County Cargo’s systems;
• interfere with the operation or security of our website or mobile application;
• impersonate another person or business;
• use the platform to transport prohibited or illegal goods.

County Cargo reserves the right to investigate any suspected misuse.

You agree to:

• provide accurate shipment information;
• ensure goods are legally owned or lawfully entrusted to you;
• comply with all customs and import/export regulations;
• pay all charges when due;
• package goods appropriately for international transport;
• obtain insurance for valuable or fragile goods where required.

You agree to pay all applicable:

• shipping charges;
• storage charges;
• customs duties;
• taxes;
• administrative fees;
• legal recovery costs where applicable.

Failure to pay may result in suspension of your account, refusal to release shipments and recovery action in accordance with County Cargo’s Terms & Conditions.

All content on the County Cargo website and mobile application, including logos, branding, graphics, software, text and images, is owned by or licensed to County Cargo.

You may not copy, reproduce, distribute, modify, publish or commercially exploit any content without County Cargo’s prior written consent.

County Cargo may suspend or terminate your account without prior notice if you:

• breach this Agreement;
• fail to pay outstanding charges;
• engage in fraudulent or unlawful activity;
• abuse County Cargo staff;
• misuse our services.

Termination does not affect your obligation to pay any outstanding amounts.

By creating an account, you agree that County Cargo may contact you by:

• email;
• SMS;
• telephone;
• WhatsApp;
• push notifications;
• customer portal messages.

These communications may include shipment updates, invoices, account notifications, security alerts and service announcements.

County Cargo provides its website, mobile application and online services on an “as available” basis.

To the fullest extent permitted by law, County Cargo shall not be liable for interruptions, technical failures, data loss, system outages or any indirect or consequential loss arising from your use of the platform.

Nothing in this Agreement excludes liability that cannot legally be excluded under applicable law.

Your use of County Cargo’s services is subject to our Privacy Policy, which explains how we collect, use, store and protect your personal information.

County Cargo may update this Agreement from time to time.

The latest version will always be published on our website and mobile application. Continued use of our services after any update constitutes acceptance of the revised Agreement.

This Agreement shall be governed by the laws applicable to the County Cargo entity providing the relevant services. Any disputes shall be subject to the jurisdiction of the competent courts in that jurisdiction, unless otherwise required by applicable law.

By selecting “I Agree”, creating an account, using the County Cargo website or mobile application, or requesting any County Cargo service, you acknowledge that you have read, understood and agree to be legally bound by this User Agreement, together with the County Cargo Terms & Conditions and Privacy Policy.